Frequently Asked Questions
What time can I visit my space?
The facility and your space are accessible to you 24 hours a day, 7 days a week.
What kind of self storage do you provide?
Smartlock Self Storage® provides indoor, climate controlled self storage, and at some facilities, we offer outdoor, drive-up self storage and open space parking for RV’s, trailers and vehicles.
There are no locks on the units, how do I lock my unit?
Smartlock Self Storage® is a state-of-the-art, fully automated storage facility that utilizes the Noke® ONE electronic smart lock and Noke® Smart Entry System. Simply download the app, login and access your unit. “No-Key” needed.
What mobile devices are supported?
Noke® Smart Entry is compatible with Apple iOS™ (minimum iOS 9.0 or later) and Google Android™ (minimum Kit Kat 4.4 or later) smart phones and cellular-based tablets.
How do I get in touch with a storage representative?
You can call us at (888) 424-5971, email us at support@smartlockselfstorage.com, or send us a message using our Contact Form.
Is Smarlock Self Storage® a secure facility?
Yes. The facility is fully fenced, gated, well-lit, and protected via multiple security cameras. The Noke® Smart Entry System takes peace of mind to the next level.
How secure is the Noke® Smart Entry System?
Noke® Smart Entry works using Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM encryption algorithm to ensure transmissions are encrypted and secure so hackers can’t access your storage space.
Do you offer tenant property protection plans or insurance and if so how do I view coverage options?
All tenants are required to provide proof of insurance or purchase one of our Storage Protection Plans listed below. Provide proof of insurance within 14 days of renting your space by emailing us a copy to support@smartlockselfstorage.com and you will be refunded the amount paid for the protection plan. Some, though not all, homeowner's and renter's insurance policies will cover your items while they are in our facility. Please read your policy thoroughly before relying on it for the protection of your property.
Is my price guaranteed for the length of my stay?
Smartlock Self Storage works hard to provide our customers with clean, secure facilities and excellent customer service. As such, leases are month-to-month and subject to price changes to account for the rising costs associated with providing high-quality service. Tenants will be notified in advance of any changes to the lease agreement.
What forms of payment are accepted?
We accept all major debit or credit cards.
*Autopay is required for all space sizes and types.
How do I cancel my lease?
You can cancel your lease at any time. Please take a picture of your cleaned-out unit, making sure the unit number is visible in the frame along with the empty unit. You can then text the photo from the primary account phone number to the facility number or email it to us at support@smartlockselfstorage.com.
There is a problem with my unit, what can I do?
For assistance, please contact our Customer Support Center at (888) 424-5971 or email us at support@smartlockselfstorage.com. Our representatives are trained to provide remote support using various troubleshooting methods. If they are unable to resolve the issue, a work order will be placed for on-site maintenance.
Smartlock Self Storage® also offers a refund policy for unused services, provided a reasonable request is made within 24 hours of the completed rental.
Need help? Reach out to us via email at support@smartlockselfstorage.com or call (888) 424-5971 for more information and requests.
Service Interruptions and Response Times
At Smartlock, we take every precaution to ensure that our facilities remain fully operational, allowing you to access your unit at your convenience. While rare, there may be instances where equipment malfunctions or batteries require replacement. In such cases, we are committed to prompt resolution. Select locations feature self-service battery replacement stations, while others may require technician support. Our goal is to have a technician available within one hour, though response times may extend up to 48 hours depending on the complexity of the issue.
Additionally, unforeseen internet outages may occasionally impact system performance. Rest assured, we will work diligently to restore services as quickly as possible.
